Exchanges & Returns
EXCHANGES
If you’re not fully satisfied with your purchase, we offer store credit or an exchange for unworn items returned within 14 days of receiving your order. Please ensure returned merchandise includes all original packaging and shows no signs of wear.
All international orders are final sale. We do not accept returns or exchanges on international orders.
To initiate an exchange, email us at hello@bravepudding.com within 14 days, including “Exchange Request” and your order number in the subject line. Our team will respond with next steps within 72 business hours.
Upon receiving your item in the required condition, we’ll issue store credit in the form of a code for the item's value. Processing may take up to 3-5 days. Please note: store credit codes are non-refundable, cannot be redeemed for cash. Shipping costs are non-refundable.
Brave Pudding reserves the right to refuse returns that do not meet these conditions.
RETURNS
You can return your order within 14 days after receiving your package. To be eligible for a return, your item must be in the same condition that you received it, unworn and unwashed with tags.
Original shipping cost is not refundable, and we charge a $20 return shipping & restocking fee (except Alaska and Hawaii). This amount will be deducted from your refund.
Final Sale items and Gift Cards cannot be returned.
TO START A RETURN
- Email hello@bravepudding.com
- In the email subject include 'Return Request' and your order number
- Enter your order number and what you would like to return in the body of the email
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Our customer care team will respond within 72 hours to any return requests
Items sent back without first requesting a return will not be accepted. If you have any questions, please contact our support team.
INTERNATIONAL ORDERS
All international orders are final sale. We do not accept returns or exchanges on international orders.
Final Sale items and Gift Cards cannot be returned.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you will have a choice of store credit or a refund to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact our customer care team.
DAMAGES AND ISSUES
While we inspect all items before shipment, please notify us within 72 hours of delivery in the unlikely event that you have received a damaged item. Please send an email with photos and your order number to hello@bravepudding.com and we will send a replacement.
Please note there are natural irregularities that occur in each brave pudding creation; these are not considered damages.
RETAIL PURCHASES
If your Brave Pudding purchase was made through one of our retail partners, all returns and exchanges must be processed directly with that retailer and are subject to their individual policies.